Rachel Garton Author Rachel is a 15x certified Salesforce Solutions Architect with over 8 years of Salesforce experience. She enjoys tackling technical challenges and exploring the possibilities of new technologies. The latest from Rachel Sales Cloud vs. Service Cloud – What Are the Differences? By Rachel Garton June 02, 2023 The Ultimate Guide to Salesforce Knowledge By Rachel Garton April 01, 2023 Salesforce Service Cloud Console: Improve Agent Efficiency By Rachel Garton October 29, 2022 Service Cloud Dashboards Pack (Free and Preconfigured!) By Rachel Garton October 29, 2022 Everything You Need to Know About Salesforce Case Scoring By Rachel Garton February 07, 2022 An Admin’s Guide to Salesforce Omni-Channel By Rachel Garton October 04, 2021 An Introduction to Salesforce Chat (Live Agent) By Rachel Garton October 04, 2021 Migrating to Lightning Knowledge: The Ultimate Guide By Rachel Garton August 19, 2020 Complete Guide to Salesforce Entitlements and Milestones in Service Cloud By Rachel Garton June 30, 2020 Introduction to the Developer Console for Admins By Rachel Garton April 16, 2020
Complete Guide to Salesforce Entitlements and Milestones in Service Cloud By Rachel Garton June 30, 2020
