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Salesforce Is “Aggressively Hiring” in These Areas: What to Watch Out For
After Salesforce’s CEO Marc Benioff announced that the company would not be hiring any more software engineers at the end of last year, it’s safe to say that both the ecosystem and the wider tech space were left a bit confused. If software engineers – one of the biggest driving forces behind getting exciting new technologies (like Agentforce) off the ground – weren’t being hired, then was Salesforce’s MO?
Well, Marc Benioff’s word is one thing, but the data is another, and the data says:
- Salesforce is hiring predominantly in sales, with hundreds of AE positions open across the globe.
- There are over 350 engineering positions available across the globe.
- Hiring for AI positions has also started, with nearly 500 available positions.
I’m a Mid-Level Salesforce Professional: What Do I Do Now?
The job advice for entry-level and senior Salesforce professionals is now fairly understood, but what about mid-level professionals with 3-5 years of experience?
For professionals looking to progress to more senior positions, there isn’t a lot of advice out there that doesn’t feel too similar to that for professionals on either side of the playing field. However, that doesn’t mean it doesn’t exist. In fact, here are some stand-out mentions:
- Put the customer before the technology: Yes, it’s important to master your technology/platform, but trends are ever-changing. Even if you manage to stay on top of trends, without a customer-oriented focus and plenty of soft skills, you’ll be very unlikely to succeed.
- Learn the skills that others don’t want to: Niche down, specialize, and focus on areas that are less likely to have so much saturation, such as CPQ or Marketing Cloud.
Half of Salesforce’s 9,000 Customer Support Agents Could be “Redeployed”, Says Marc Benioff
Speaking of hiring, Marc Benioff has recently announced that Salesforce could shift around 4,500 customer support agents into “other roles” as Agentforce plays a greater part in handling contacts.
So, where could these roles be transitioning to? Well, it should come as no surprise that two contending areas are sales development representatives (SDRs) and business development representatives (BDRs).
This comes after the revelation that Salesforce’s flagship AI offering Agentforce resolved 85% of queries from customers without any intervention from humans. This means that humans are now only really needed in place of escalations rather than general customer service queries.
The Ultimate Guide to Salesforce Foundations
Think that making the most of Salesforce’s features – including Agentforce – is expensive? Well, it definitely does not have to be!
If you’re on Enterprise Edition or above, Salesforce Foundations is a great option to explore the very best of Salesforce for no additional cost. Essentially, it’s a $0 SKU that allows customers to get more out of their Salesforce investment without complicating their tech stack or being resource-intensive. It’s all about enhancing the existing Salesforce experience, without having to purchase anything.
With Foundations, you can make use of the Sales Console, Service Console, Data Cloud, Agentforce, and other platform features. The amount of “credits” for these tools varies, with 1,000 Agentforce conversations, 2,000 monthly Marketing email sends, and 10,000 annual Data Cloud segmentation credits available to use.
What Is a Large Action Model? Salesforce’s Latest AI Model and New Agent Testing
The latest AI innovations from Salesforce are here: new xLAM models, an agent testing framework, and research aimed at fixing AI “jaggedness” – a newly coined term referring to the way agents can or cannot perform complex actions.
One of the most exciting developments is definitely the new Large Action Model (LAM). Large Action Models are a step above traditional Large Language Models (LLMs) due to the fact that LAMs are built to predict and perform the next action rather than word. This makes them significantly more suitable for powering AI agents that can reason, decide, and act.
The new testing framework, CRMArena, is also a huge step in innovation. Essentially, this is a new simulation environment that mirrors tasks performed by three core personas: service agents, analysts, and managers.
5 Questions About Salesforce Account Plans Answered
Big things are coming to the world of Salesforce sales, and who better to hear all about it from than Salesforce themselves?
Namrata Rao, the Lead Product Manager of Account-Based Selling at Salesforce, joined Salesforce Ben in the studio to chat all things Account Plans, including how they work, what insights they can unlock, and what to expect from sales in the future.
The first step to building an account-based selling platform is here – are you in?
